Are Your Quick-Ships Shut Down When Needed Most???

Why are quick-ships so important??

Christmas season is in full-swing, and your current coil supplier has suspended all Quick-Ships with little to zero notice to its customers. Does that sound familiar these days? Additionally, the clock is ticking to complete those projects that need to be done by the end of the year. In this industry, this scenario is when “Quick-Ship” availability is an absolute must. Right now, the vast majority of coil manufacturers are scrambling to complete standard orders on regular lead-times, and if by dumb-luck they are able to temporarily offer any type of expedited build, the added premiums are so astronomical that very few customers can afford to use those options.

If you need a new coil, your first inclination will probably be to call the OEM. But more times than not, they are not flexible or nimble enough to handle your emergency within an acceptable time-frame. Quick-ships are generally based on emergency conditions, and that is precisely the worst time to discover that your regular supplier has suspended Quick-Ships.

So why do so many manufacturers seem to get so overwhelmed at various point every year? In short, many manufacturers take on a glut of OEM business, or other large projects with small profit margins. In many cases they do this simply to keep the factory running during the slower periods of the year. This has the effect of delaying standard lead times, and in many cases, cancelling Quick-Ships altogether. It is very hard to do business with companies that make themselves unavailable when you need them the most.

Capital Coil’s primary duty as the leading OEM replacement coil manufacturer is to fill in those gaps and work with you to help alleviate any emergencies. Whether you need a coil in (3) weeks, or (5) days, Capital Coil has got you covered.

Capital Coil does not try to be all things to all customers, and we’re most comfortable “staying in our lane”. Our #1 goal is to ensure that we have multiple quick-ship options open all year around…even if that means turning away an order to ensure sure that our Quick-Ships are ALWAYS available!!  Quick-ships

Because Quick-Ships make up such a substantial portion of our overall business, Capital Coil has hit 99.9% of our quick-ship requests over the last (2) years. An unfortunate forklift mistake makes up the other .1%. Throughout the first 6 months of 2022, approximately 80% of all orders were/are quick-ships, and they have either all been completed on time, or are 100% on schedule.

An RFQ that sits on a desk unanswered is useless to everyone involved. If you need a quote, you’ll have your price and any required submittals that same day. It really is that simple and easy! Working with Capital Coil will remove many, if not all of the annoying and unannounced shut-downs that come with other manufacturers, so please let us help you when you need it the most!

 

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Top 10 Chilled Water Coil Facts

Every Chilled Water Coil selection is about balance. Your coil selection balances the rows/fins versus the cost of the coil pressure drops/performance. Trying to cut corners on your initial selection may save you money upfront, but you will inevitably pay it back down the line through added energy costs. This is a truism for every manufactured coil.

  1. Fins cost less money than rows/tubes. A good cost-cutting tool when selecting a coil is to choose 14 fins/inch. This will turn your (8) row coil into a (6) row coil, which will dramatically lower your costs. If you choose to go this route, one thing to keep in mind is that 14 fins/inch will be semi-inconvenient to any maintenance crew tasked with cleaning the coil. Don’t expect a Christmas card from them that year.
  2. That raises the question of whether or not you can even clean a deep (6) or (8) row coil? In short, you can, but it is not easy. Chilled water coils are especially difficult to clean because they are almost always wet. Due to this fact, they typically attract dirt and additional particles that other coils do not. Generally, when cleaning a coil, most of the dirt get pushed to the middle, and for that reason, 14 fins/inch may not be the best idea after all. Chilled Water Coils
  3. Did you know that fins do approximately 70% of the heat transfer in a chilled water coil, while the tubes are only responsible for the remaining 30%? This is precisely why the fin/tube bond is so important. Without a perfectly crafted fin/tube bond, coils become inefficient very quickly. You pay for that inefficiency through increased energy costs.
  4. How long does a coil last? At what age can I expect my coil to fail? Unfortunately, there is no single answer to either question. Everything is dependent on a combination of maintenance, duty, and numerous other factors. If your initial selection was correctly chosen, and proper maintenance was kept, 15-20 years is a good timeframe.
  5. You may have a situation where your coil is 20 years old, and everything appears to be operating in good condition. There are no leaks and all looks ok. However, over that length of time, what you don’t see is that the fins have thinned and are no longer bonded to the tubes, and the coil is dirty in places that you cannot see. Again, while the coil may look to be running in top form, it’s probably only running at 60% capacity. Most likely, the tubes have also thinned over time, so when the next deep freeze occurs, you can guess the likely outcome.
  6. You really need to replace the coil, but have been told to make do with the current coil? To make up for the lack of efficiency, you might try to “jury-rig” your system. One method is to change the drive on the fans to deliver more CFM. This increases the air pressure drop, which in turn increases motor brake horsepower. Another option to help increase the coil’s efficiency is to lower the temperature of the chilled water from the chiller. We tend to mess with the system and apply temporary Band-Aids, when replacing the coil is the only guaranteed long-term solution.
  7. If you want to spend money wisely on a chilled water coil, simply make the tubes thicker. The tube thickness for a 5/8” tube coil is .020” thick, so increase the tube thickness to .025”. The same applies for a ½” tube coil, with a tube thickness of .016”. Increase it to .020”. By doing this, you get the added bonus of making your return bends thicker, which also helps to extend the life of the coil.
  8. Not quite sure about circuiting on a chilled water coil? You are going to have a hard time making an accurate selection unless you understand how to circuit a coil. Circuiting is really nothing more than selecting the number of tubes that you want to feed, and how many passes the water makes through the coil – depending on your GPM. Circuiting is one of the most important factors in ensuring that your coil is running at peak-performance.
  9. Curious about the balance between cost, size, materials, and maintenance? Every chilled water coil needs to be maintained for its entire life-span. If you’ve made your selection, and something seems off about the coils, chances are mistakes were made during the selection process. Some indicators include the coil being too big for the space allowed, or incurring out of control energy costs. What is the point of saving $500 on a chilled water coil if you have to spend $5,000 in maintenance over its life-span?

As coil replacement experts, we run into this issue every day. Our goal is to work with you to ensure your selections are correct the first time. The person in charge of budgets will be grateful to you over time. Capital Coil & Air welcomes the opportunity to work with you on your next coil project! We want to be your coil replacement specialists.

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Light-Duty Commercial Belt Drive Air Handler Units

There are lots of jobs that require large custom built Air Handler Units, as well as jobs that require Central Station Air Handler Units that are semi-custom built units. There are also plenty of jobs that Belt Driverequire neither of the above products. This application only requires that a light-duty standard unit be built that will match the duty and requirements of the job.

 Examples

  • Strip Malls/Shopping Centers
  • Dormitories and other college campus buildings
  • Military installations
  • Office areas in factories or other industrial settings
  • Condominiums

These examples do not need large heavy-duty units that are expensive and custom built. Instead, most of these units require standard light-duty construction that can provide 800-12,000 CFM. These units come with various options and choices, and are well-built with the highest quality components available. However, the units are not designed for overkill.

Capital Coil manufactures “Belt Drive” units that operate from 800 CFM (2 Tons) – 12,000 CFM (30 Tons). They are available in both horizontal and vertical airflow styles. Included are blowers, coils, drives, filters as well as additional accessories if required. Additionally, they are available in Chilled Water Coils, DX Coils, Hot Water Coils, and electric heat if needed.

So, why would you want to use these units in lieu of a heavy-duty air handler? Cost, cost, and cost again are the primary reasons. In addition, the light-duty units weigh less, they are more economical to install, and long-term maintenance is much easier. The overall cost of a Custom-Built Unit or a Semi-Custom Station Unit is dramatically higher and not needed in most installations. Please visit Capital Coil’s Belt Drive Product Page for additional descriptions of our units.

Shipping Schedules

  • Standard lead time: (6) weeks
  • (4) week quick-ship: 30% adder
  • (2) day quick-ship: 40% adder

Capital Coil is 100% transparent on all prices and pricing options. Each option is clearly listed on all quotes to help make your buying experience that much easier.

The Air Handler industry is pretty easy to understand when boiled down. If your job allows you to stay within “Production” type units that are built to normal standards without any customizations, you can save a lot on your price. The proper units for your project are still of the highest-grade quality, but they are much more of a fit for commercial, light-duty jobs.

Capital Coil & Air looks forward to working with you on all of your future Air Handler projects. You’ll be glad you did.

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Large enough to service all of your commercial replacement coils, but small enough to care about what you think

With replacement coils, as a customer, you have more choices than ever. But don’t you ever get tired of dealing with largely nameless corporations with high staff turn-over? As you’ve probably Replacement coilsexperienced first-hand, there are plenty of companies in the HVAC industry that fit this description. You are simply a number or a project instead of a customer/partner with a name and face. If given the alternative, would you rather deal with a company who knows you and is interested in your success, or a company who’s sole interest is finding out when your check is in the mail? Don’t you want somebody that values your business, regardless of the $ amount, and will go the “extra mile” for you when you need it? Capital Coil & Air places a great emphasis on those attributes in our business relationships, and common sense tells us that you probably do as well.

Capital Coil & Air was created as a family-owned business, with Matt and Dan Jacobs as joint owners and partners. What differentiates Capital Coil & Air from our competition is that we are big enough to handle all of your coil requirements, but still small enough to know who our customers are and what they need. We have decades worth of knowledge and expertise, and because of that, we have learned to not try to be all things to all customers. Capital Coil’s knowledge and experience is in the replacement and design/build market, and we are very disciplined at “staying in our lane”. Additionally, we’d much prefer to have customers and relationships that last years instead of one-off transactions. Working with Capital Coil is as simple and easy as it gets, and here are some examples:

  • When requesting a quote, we almost always respond within the same hour, or within 24 hours at the latest.  We recognize that there is an urgency to almost every coil order, and your time is valuable. In the end, a 3 day delay for a quote and/or revisions to said quote, is the same as if the manufacturer shipped your coil 3 days late.
  • When you place an order with us, we’ll send you an order acknowledgment within 24 hours detailing what you ordered, overall costs, and when it is going to ship.
  • We understand the value and necessity of clear communication. To minimize mistakes, we attach submittal drawings for every quote and order. We want to communicate with you throughout the entire buying process to make sure we are building exactly what you need.  More communication leads to less mistakes and wasted time.
  • We follow up on our shipments very carefully. We’ll work with both you and the carrier to help track your shipments to ensure your order gets to you the fastest way possible.
  • We will not ignore you simply because a sale is complete. Before, during and/or after installation, we’re here to answer your questions and help in any way possible.
  • If you need some help on pricing, we’ll do our best to work with you. While every job is unique, we want to work with you for the next 20 years, rather that a one and done purchase.

You now have some insight into our values and who we are at Capital Coil & Air. Please contact us for any future coil requirements. We greatly value your business and look forward to be your coil replacement partners on your next project!

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How Did The HVAC Commercial Coil Replacement Market Originate???

How in the world did the commercial coil replacement market start? This specific newsletter is more of a story than anything technical that we have covered in most of our previous emails or blogs. Rather, this is the story of how one manufacturer’s representative, Robert Jacobs, almost by accident, stumbled upon the concept of the coil replacement market back at a time when the only way one could get a replacement coil was to go through the original equipment manufacturer – (OEM). In full disclosure, Bob Jacobs is the VP of Business Development with Capital Coil & Air.

Way back in the day – (1970’s) – HVAC coils were not stand-alone pieces of equipment as they are considered by some now. Coils were nothing more than a single part in an Air Handling Unit (AHU) or a bank of coils. Like a bearing, a drive, or fan wheel, coils were simply part #’s that one needed to reference with the OEM in order to get a replacement built. This situation was a very good deal for the OEM’s because much like car parts, they could charge upwards of 3x’s the original cost of the coil or “part”. And, it was built according to their schedule/timeline, not yours’.

In the 1970’s, Bob Jacobs was a manufacturer’s rep in the Philadelphia-area, and his main line of equipment was Bohn Aluminum & Brass. Bohn was a division of Gulf & Western and competed against many of the top manufacturers, such as Trane & Carrier. For comparison-sake, Bohn was very similar to what Dunham-Bush is today.Commercial Coil Replacement

During this period, Bob Jacobs was asked by numerous local contractors to replace old and/or broken coils. Due to the lack of a quality alternative, he initially used Bohn for coil replacement projects, but replacing coils was not exactly Bohn’s “sweet spot”. It should be mentioned that during this period, replacement coils were not really on any manufacturer’s radar as a separate product – hence the point of this story. Regardless of the OEM, standard lead-times were upwards of (12) – (14) weeks, and those “replacement parts” were very expensive. It was during this period that he realized that there was serious potential for some kind of HVAC coil replacement market. To test this theory, he initially spent $75.00 on an ad deep within the classified section of “Air Conditioning & Refrigeration News”. It was the old type where one had to “circle the bingo card” to request additional information, and this single ad received over 525 inquiries from across the country!! This eye-opening initial response to his idea made him realize that he had come across something good, but now the challenge was how to satisfy this new market. Bob Jacobs initially contacted Bohn to see if there was any interest in building replacement coils, as well as marketing the idea across the United States. Bohn essentially laughed at the idea and countered that he’d be violating his sales rep agreement by going into the territories of other reps. This was very flawed reasoning as none of the other reps were engineering or selling replacement coils in the first place! Within a week, he had canceled his agreement with Bohn and was looking for alternative vendors. He also decided to run a second ad that received another 450 inquiries; furthering his idea of the need for a coil replacement market.

The next step was to reach out to Singer Coils (yes, like the sewing machine), who was located in North Carolina. Because they had built coils for other manufacturers, he pitched his idea to them along with the request that they build his special or “custom” coils. While initially skeptical of the concept, the doubters were proved wrong as his firm gave Singer over $3,500,000 in business in that first year alone. Admittedly, that $ amount in the first year in a brand new market is impressive whether it’s 1971 or 2021!!

One must also remember that these were the days before fax machines and most certainly before email and the internet. Quote requests for coils were received via USPS and were hand-drawn sketches written on things, such as legal pads, envelopes and pretty much every way imaginable compared with today. Because everything was starting from scratch at this time, there were no coil model libraries or other materials to cross-reference, so going through a random building trying to locate the correct coil to replace could be torturous. However, over the next 6-8 years, his business grew quite rapidly, and he was able to collect and build a substantial reference library of coil drawings and other relevant information. The experiences of the prior 8 years, coupled with his firm’s knowledge of commercial coils, eventually allowed his company to begin building their own replacement coils for the 1st time, rather than relying on a 3rd party manufacturer.

Bob Jacobs’ original coil replacement company developed relationships with literally thousands of customers and laid out the initial blueprint for success in the coil replacement business. Due to that success, you now have approximately (10) alternatives that have attempted to copy his model as it’s become obvious that this is a lucrative market. Even OEM’s have recognized that they need to have a piece of the replacement market. But an important point to remember is that just because a company says or even advertises that they are in the coil replacement business does not mean that they are any good or even fully understand how the replacement market operates. For example, most coil manufacturers today are still more interested in the production of larger quantities, so replacement coils are “special” to them. In other words, sometimes these manufacturers want to be in the coil replacement business, and other times, without telling you, they do not. And not knowing where a company’s focus or priorities lie makes it extremely difficult to work with them under emergency conditions.

Bob Jacobs was there at the beginning and is still quite active within Capital Coil. Having daily access to a resource that literally invented the coil replacement market is what separates Capital Coil from all other competitors. Capital Coil will continue to be your coil replacement experts, and we greatly look forward to the chance to work with you on future projects.

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Boca Raton Hospital Covid-19 Care Condenser Coils

In (3) days, Capital Coil & Air Manufactured and Delivered (4) Large Condenser Coils!!

A large HVAC contractor in South Florida recently contacted Capital Coil & Air with a request to modify an existing system of Carrier 38 Series Microchannel Coils with (4) large condenser coils on an emergency basis. The main goal was to change over from microchannel to standard copper tube/aluminum fin condenser coils. The one expressed requirement for this project was that this change needed to happen very quickly. See below for a summary and timeline of the project:

Condenser Coils
  1. Monday – The contractor reached out to Capital Coil & Air with the required information needed for new condenser coils.
  2. Tuesday – Capital Coil calculated the changeover from microchannel to standard coils for this retrofit. Capital Coil & Air then provided all of the necessary engineering and pricing data for the order. Included were all of the condenser coil drawings, ready for the customer’s approval, as well as all of the needed IOM’s (Installation, Operation & Maintenance Manual) for eventual installation.
  3. Wednesday – By Wednesday morning, the contractor approved the drawings and allowed the project to move forward. Construction on the coils began that afternoon. In less than 1.5 days, this job went from a brief phone discussion into full production!
  4. Friday – The coils were completed, crated and made ready to ship in less than 48 hours after production commenced. Capital Coil then contacted FedEx to ensure that the coils would be picked up that same Friday and overnighted to South Florida for Saturday delivery to the jobsite.
  5. Saturday – The contractor received the condenser coils and installation was completed that same weekend!

In all, the time from the original phone call to installation occurred in less than a week. Capital Coil takes great pride in our response times, as well as our ability to handle projects in emergency situations.

For various reasons, the HVAC industry has always required quick-shipments. Capital Coil’s 99% success rate with quick-shipments over the last 5+ years has us particularly well-suited to handle whatever situations may occur during the Covid-19 emergency. Please do not take any chances with “untested” manufacturers right now, and please consider Capital Coil for all of your quick-ship needs!!

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How to make your HVAC OEM Replacement Coil Buying Process Easier??

Roughly 100% of HVAC OEM replacement coil shipments use some kind of trucking company or common carrier. There are occasions when the shipment is small enough to use UPS or FedEx, but the vast majority of HVAC shipments are sent by way of truck. Anyone who has frequently used freight companies has experienced damaged shipments and/or late arrivals. In our industry, these annoyances and inconveniences are typically written off as “the cost of doing business”. Think of the airline industry as an example. Our expectations have been reduced to point where we expect something to go wrong and are pleasantly surprised when the trip is smooth from start to finish.

Many folks might not know this, but even before the pandemic struck, the trucking industry in general had been experiencing a gross shortage of drivers throughout the country. Some estimates have put this shortage of drivers as high as 50,000 throughout the country.

So what does this shortage mean for the HVAC industry? Put simply, it translates into complications and confusion for all involved.

  • Longer delivery times. For example, a delivery that used to take (3) days is now (5-7).
  • One major reason for the longer delivery times is that trucks now have many more stops than in years past. There are also many instances of more trips through connecting terminals as well.
  • More time on the truck usually equates to both “visible” and “hidden” freight damage.
  • The shipments become harder to track, and with fewer people at the trucking companies doing more work, shipments can and will get lost entirely.

Because the freight process is at the very end of the OEM replacement coil buying cycle, Capital Coil & Air has developed some simple strategies for the entire buying process that should help in avoiding many of the annoyances listed above. We’ve also added a very useful “hint” to counter longer freight delivery times.

  • Getting a price, delivery & accurate proposal from your vendor: Capital Coil responds to every quote request quicker than any of our competitors, and we are always willing to put that claim to the test. A (2) day delay in receiving your quote is the same as a (2) day freight delay on the back end.
  • Receiving your submittal drawings in a timely fashion: You need to approve these drawings, so once again, how is a (2) day delay in receiving approval drawings any different than receiving your order (2) days late?
  • Quick-Ships: As you’ve probably experienced numerous times in the past and/or present, other coil manufacturers seem to be consistently shutting down their quick-ship programs with little to zero notice for the customer. Why is this? Many manufacturers take on a glut of OEM replacement coil business, or other large projects with small profit margins. In many cases they do this simply to keep the factory running during the slower periods of the year. This has the effect of delaying standard lead times, and in many cases, cancelling quick-ships altogether. It is very hard to do business with companies that make themselves unavailable when you need them the most.

Capital Coil NEVER shuts down our quick-ship programs, and we emphasize NEVER! Over the last (2) years, CCA has hit approximately 99% of all quick-ship orders.

  • Crating equipment to minimize freight damage.OEM Replacement Coil
  • Shipping on time: Simply put, we consistently ship when we say we’re going to ship.
  • Select a freight carrier that delivers to your area without interlining or stopping at several terminals: This is when freight damage is most likely to occur!
  • Pay the carrier fee for a guaranteed delivery date: Although seemingly not well-known, most carriers offer a guaranteed delivery date for a fee of $50-$100. Paying the fee will ensure that your order is now a “priority”, and most freight companies schedule deliveries based on these “priorities” first. If both your order and delivery are critical and time-sensitive, Capital Coil can help you with exploring these delivery options.

Capital Coil & Air will work with you throughout the entire buying and shipping process because you as the customer, deserve to work with a hands on manufacturer that will not turn its back on you once the order has been placed. Please give Capital Coil a try on your next project!

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Four Things To Know When Buying Replacement Coils

While building numerous types of coils for various customers over the years, we’ve discovered the four main things that you need when replacing HVAC coils. We’ve found that most customers are searching for many of the same things, and also share many of the same priorities. Based on numerous conversations with our customers, we’ve compiled a list of the primary factors that you need to consider when purchasing an HVAC coil.

  • Marketing and advertising experts’ claim that a person needs to see and/or hear something an average of 3-5 times for the brain to really absorb the message. And so, in light of that claim, think DELIVERY, DELIVERY, DELIVERY, and DELIVERY! Every coil job has a degree of urgency to it, which is why the speed of delivery is so significant. Either you are beginning the process of replacing coils for a system that is shut Quick-Shipdown, or you are in the middle of a job and discover that you need coils to be delivered as soon as possible. In either scenario, you need a coil supplier that works on your schedule – not their own, independent timetable. Capital Coil’s Quick Ship Program allows the coils to be built on your timeline, not the manufacturer’s.
  • The coil MUST fit in the space allowed! You can purchase the highest quality coil ever manufactured, and if it does not fit, then you have nothing more than exquisitely manufactured scrap metal. So when measuring a coil, always remember that a little smaller is always better than a little bigger. There are 100 different ways to make a smaller coil work for you. On the flip-side, if a coil is too big, then you have no choice but to start over.
  • Performance matters! As with any purchase, it’s important to have an idea of what you are trying to accomplish. The simple act of duplicating a coil can sometimes work, but more often than not, additional performance information is needed. This is precisely where Capital Coil & Air can help. We’ll work with you to come up with a simulated performance schedule, even if you do not have all of the necessary information. Working in consultation with our clients tends to lead to an outcome that is acceptable to all parties.
  • Lastly and very importantly, there is cost. Everyone has budgetary constraints, and no one wants to break the bank paying for coils. However, buying a coil is often more than simply price alone. Taking into account required delivery times, sizing of the coils for the job, performance, and price, buying a coil can be a balancing act. While price should not be minimized, buying the cheapest coil is seldom the best coil for your job or application. The adage “you get what you pay for” certainly applies when it comes to coils. Capital Coil’s main goal is to help lessen your overall price, without sacrificing performance and quality.
 
 Performance options, size options, and shipment options will help you to spend your money in the most effective way possible. Capital Coil’s job is to give you the options and information that will allow you to make the best decision in your buying process. Your success is our success, so our goal is to have an on-going, consultative relationship that works for both parties. Call us on your next job, we’d love the chance to earn your business.
 

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Differences Between Commercial & Industrial Coils??

The best performance you can get out of commercial coils is with copper tubes/aluminum fins. An extremely important fact to take into account is that when you change the materials of construction to an industrial coil, there’s always a drastic change in the performance. 

The explanation is really quite simple: when we build a stainless steel or 90/10 cupro-nickel coil, the materials don’t match up in terms of heat transfer to copper tubes/aluminum fins. So what does that mean? Using a chilled water coil as an example – you have a (4) row chilled water coil with copper tubes/aluminum fins, and you want to change to stainless steel. You will need to move to an (8) row coil to meet that same performance.                                                                                                                                                                          Commercial Coils

What conditions require these types of materials? The most common is with high pressure applications. Anything above 200 psig requires that you change construction materials from copper tube/aluminum fin to a special material that is able to work better under those conditions. The other instances are when you’re dealing with high temperatures or corrosive atmospheres. 

Capital Coil & Air manufactures and designs a wide assortment of heavy-duty industrial coils to withstand the environment of industrial applications.  Standard and custom designs are available for new and retrofit installations.  Our industrial coils are manufactured from quality materials that are heavier grades and thicknesses.  This ensures dependable performance and longevity, even under the most demanding conditions. While most manufacturers throw out astronomical prices or lead times that can better be explained as “months” rather than weeks, Capital Coil’s lead times are (4-5) weeks for cupro-nickel and (5) weeks for stainless steel.  

Whether it’s for boiler air preheating, pulp and paper drying process, lumber drying process, textile drying process, chemical heating process, Capital Coil & Air provides high quality industrial coils designed for easy maintenance and low operating costs.  With capabilities to build fluid coils for water, glycol, oil, and other liquids as well as refrigerant coils and steam coils for high pressures, we can easily meet all of your industrial coil requirements!

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The Smart Approach to Buying HVAC Coils (and Saving Money)

HVAC coil replacement does not have to be cost prohibitive. As you are all aware, money is tight these days, and budgets for maintenance and upkeep are constantly being cut. People are asked to do more with less, so every dollar spent must be spent wisely. In our previous newsletters, we have outlined various reasons about why you should do business with Capital Coil & Air. However, one of the most compelling reasons is cost and how you spend your money.

We now live in an age where you can skip “middle men” and buy direct from a manufacturer or supplier. Think about your own life and how your own personal shopping habits have changed over the years. When was the last time you used a travel agent to book a trip? In 2020, you’re much more likely to go to Tripadvisor or an airline’s website and make travel reservations yourself. Greater access to more choices gives you the opportunity to save money in the process.

Spending money in business these days is no different. Consumers have access to more information than ever before. Consumer studies show buyers get 60% of their product information from a firm’s website before ever speaking with a sales rep. The days of an account manager or manufacturer’s representative being the sole source of information are over. Right now, you can access Capital Coil’s website and see our entire HVAC product offering, including dimensions, quick-ship programs, and our Coil Selection Program. With information at the press of a button, Capital Coil’s expert customer service will consult with you to ensure that you’re getting exactly what you need, when you need it. Working with Capital Coil & Air directly cuts out that “middle man’s” costly mark-up and saves you money without sacrificing quality. Avoiding the “middle man” and having a direct line to the manufacturer also ensures quick response times, and helps to make sure that no information gets lost in translation.

Capital Coil & Air does have a select number of exceptional representatives in a few areas, and because they are valuable assets in the HVAC industry, we are comfortable passing your project information along to those representatives. But if not in one of those areas, you are free to work with us directly.

At the end of the day, technology has allowed you as the consumer to buy smarter, faster, and cheaper. Aside from those previously mentioned “middle men” who does not want faster and cheaper? Capital Coil & Air would like the opportunity to be your “direct supplier” on present and future projects. Give us a call and test us out!

 

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