Coils and Counter-flow: 5 Common Questions

1)  Coils and counter-flow?

The first thing to remember about coils and counter-flow is that chilled water coils are always built to be piped in counter-flow. This means that the air flows in the opposite direction as the water. For example, with counter-flow, the air flows through rows 1-8, while the water runs through rows 8-1. Water always travels through the coil in the opposite direction of the air; hence the term “counter-flow.”  Direct Expansion Coils (Evaporator Coils) are also piped in the same manner.

With that said, what happens when you do not pipe cooling coils counter-flow? Almost all coil selection programs you will see or use will be based on counter-flow conditions. If you opt to not counter-flow a chilled water coil, you’ll have to reduce the coil’s overall performance by a certain percentage. That percentage reduction varies based on each coil’s unique dimensions, but a reliable estimate is a loss of 8-12%. Simply piping the coils in the correct manner from the beginning would seem to be the easiest and most cost-effective solution.

2)  Why do you feed from the bottom of the coil?

DX Coils

You always want to feed a water coil from the bottom connection so that the header fills from the bottom on up and feeds every tube connection evenly. All tubes must be fed evenly with the same amount of water. If you try to feed the header from the top, you greatly increase the risk of “short circuiting” the coil and having a higher water flow through the top tubes in the coil.

3)  What is a Water Hammer in a Steam Coil?

On a long Steam Coil, you will be hard pressed to get the steam through the length of the coil. Slowly but surely, that steam converts into condensate, which is pretty much the worst thing that can happen to any system. If not evacuated, the condensate just lays in the coil when the system is shut off. This problem comes into play when the steam is turned back on and meets the condensate laying inside the coil. In addition to the noise, the steam and condensate cause huge amounts of additional stress on the coil’s joints. As a result, over time, your coil will inevitably fail.

4)  What else happens if you do not evacuate condensate?

When you cannot or do not evacuate the condensate on long steam coils, the condensate ends up blocking the steam. A steam coil should never feel cool to the touch, but when condensate blocks steam, one part of the coil will be warm while the other will be cool. Again, that should not happen. Steam coils are interesting in that they are more dependent upon the system and installation than any other type of coil. A steam coil must be pitched to the return end of the coil. Obviously, steam is not water. Traps, vacuum breakers and other steam accessories must be installed and located properly for the system to function.

5)  Is it necessary to pipe steam and/or hot water coils in counter-flow?

Simply put – no! Circuiting a coil is only necessary to ensure the connections are on the side of the coil that you want. The rows and tubes in the coil dictate how and where you feed, but the steam supply always needs to be the high connection. This method ensures that the leaving condensate is on the bottom of the coil and below the lowest tube within the coil. Whatever else you do, know that the condensate must leave the coil!

If you have any questions or need assistance with ordering and/or installation, please contact a sales engineer at Capital Coil & Air. We will walk with you step-by-step through your entire project should you require any assistance. CALL OR E-MAIL US!  We look forward to the opportunity to work with you on your future projects.

 

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Guidelines For Air Velocities

The height, length and resulting air velocities greatly figure in everything in determining the size and performance of a coil. Step # 1 in determining the size and performance of a coil is dependent upon understanding face & air velocities of air across the coil. Whether you use CCA’s coil selection program to help size the coil, or you are replacing an existing coil; the height, length and resulting velocity determine everything.

Hot Water Booster Coils

air velocities

Every coil has a specific, optimum velocity, so you want to make sure you are within 30% (+ or -) of that number. For example, booster coils have an optimum velocity of 800 ft/minute. That means that you can drop your velocity to 600 ft/minute, or conversely, increase the velocity to 1,000 ft/minute. The duct velocities are almost always higher, which means that you will need to transition to a larger coil. Try to get to as close to 800 ft/minute as possible, while sizing your coil to make the transition as easy as possible. Everything with coils is a balancing act.

Hot Water & Steam Coils

Like booster coils, hot water and steam coils should also have face velocities at approximately 800 ft./minute. Both steam & hot water coils have only sensible heating, which is why their face velocities can be the same. Face velocities ultimately control the coil’s cost, so 800 ft./minute really is a heating coil’s “sweet spot”.

If you are purchasing an air handler unit, oftentimes the heating coil is smaller than the cooling coil because the face velocities on heating coils can exceed those of cooling coils. Due to water carry-over, cooling coils cannot exceed 550 ft/minute, while heating coils only deal with sensible heat.

Chilled Water & DX Coils

Due to the limited face velocities of cooling coils, your choices are more limited. With cooling coils, your face velocity must be somewhere between 500 ft./minute-550 ft./minute. Remember that when dealing with cooling coils, you are dealing with both sensible and latent cooling, so the coil is wet. When you exceed 550 ft./minute, water carry-over occurs past the drain pans.

If you are purchasing an air handler unit, you probably will not have worry about the coil’s face velocity as most coils come pre-sized at the acceptable face velocities. Fan coils also come pre-sized with the correct CFM’s. However, if you are replacing an existing cooling coil, the face velocity must remain at or below 550 ft/minute!!

 Air Stratification Across The Coil

Air does not travel equally across the face of a coil. If you were to divide a coil into (9) equal sections, like a tic-tac-toe board, you would see a high percentage of air travelling through the center square, rather than the corner squares. In a perfect air flow scheme, 11% of the air would travel through each of the 9 squares, but that is not what happens. Because more air travels through the center of the coil, you want to avoid putting a fan too near the coil. Due to central air flows, most systems are draw-thru, rather than blow-thru. This is also why you want to avoid installing your coil near any 90 degree angles/turns in the ductwork. Avoid any situations that contribute more than the “natural” air stratification to help ensure your coil is at maximum efficiency.

In some situations involving cooling coils, you will have water carry-over even when the coil is sized correctly. How can this happen? Think about the tic-tac-toe board again. Air velocities are exceeding 700 ft./minute in the coil’s center, while the corners are around 300 ft./minute. This cannot and will not work.

Coils do not have any moving parts. They simply react to the air across the outside of the coil and whatever is running through the inside of the coil. Coils are 100% a function of your entire system, as well as the installation in general.

Capital Coil & Air is here to help with any coil selections that will help avoid costly missteps that lead to wasted time and money. Call us on your next project, we greatly look forward to working with you!

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5 Work Day Quick-Ships on HVAC Coils – Why Capital Coil does it right

Day 1 – 38% of all orders sent to Capital Coil are on some kind of quick-ship, whether it be on a (5 day, 10 day, or 15 day). We enter the order immediately so that all departments in the plant have the project in their systems and are ready to move on it right away. The coil isQuick-Ships engineered, routing sheets are sent to the shop floor, and everybody now knows what needs to be built. 

Day 2 – Sheet metal casings are cut and sized, headers and connections are fabricated, while tube sheets are fabricated.

Day 3 – All tubing and fins are cut, stamped and assembly begins. You can see what the coil will look like upon final assembly at this point. Coils can be seen sitting on assembly tables.

Day 4 – Tubes are then expanded into the fins, and keep in mind that this is not a short process. Headers are then brazed to the tubes, and if there are return bends, they are connected. The coil is completely assembled and moved to the testing tank. The coil is tested under water for 20 minutes at 550 PSI. About 3% of coils have small leaks someplace in the brazing and are sent back to braze again.

Day 5 – The coil is crated and sent to shipping for routing to the customer. Then most importantly, your coil will be shipping in the guaranteed (5) days.

As you can see by this description, with quick-ships, there is not a lot of room for error in the timing and shipping with OEM HVAC replacement coils. We’ve been doing this for a while now, and we’ve had an approximately (97%) success rate fulfilling all quick-ship requests. We offer quick shipments 365 days per year, with both (10) day shipments & (15) day shipments also available for lower premiums.

diagram 

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Why Are Fin Designs On HVAC Replacement Coils Important?

Replacement HVAC Coils

At first glance, fin designs on HVAC replacement coils seem about as exciting as watching grass grow. “Why would I ever care about fin designs on any coil” was probably your initial response to our question. Nevertheless, we would not dedicate a newsletter to this subject if fins were not important.

One of the primary reasons fins are so important is that you want to keep your coil as clean and maintained as possible. In order to properly maintain your coil, you need to have an understanding as to how HVAC replacement coils are constructed. While fins do not look like much, they are MUCH more complicated than what you can observe at the entering or leaving airside of the coil.

To begin, fins are responsible for a surprising 65% – 70% of the heat transfer on any coil, while tubes are responsible for the remaining 30% – 35%. Additionally, in order for your coil to work at optimum performance, you need to have a terrific fin/tube bond, (which we will discuss below).

  1. Fins are known as secondary surface, while tubes are referred to as primary surface. While this may seem counter-intuitive, the secondary surface is responsible for twice the amount of heat transfer as the primary surface.
  2. There are special dies (see picture) that stamp out aluminum or copper fins with the correct thickness, height, and depth to make the coil the correct size. For example, a coil might be 36” (height) x 96” (length) x (8) rows deep x 8 fins/inch.
    1. Fin Height: 36”
    2. Fin Depth: 12”, (8) rows deep
    3. # of fins in the coil: 768 (8 fins x 96”)
  3. Each fin has 192 holes stamped in the fin for 5/8” OD tubes (8 Rows x 24 Tubes), and each fin is identical.
  4. Each hole has extruded metal, which is more commonly referred to as the fin collar. The collars are sized to self-space the fins and allow for later expansion of the tube into the fin collar. This practice is also known as “bonding” and is essential to having your coil run efficiently/correctly.
  5. Each fin is rippled at the entering and leaving edge of the fin to help create air turbulence.
  6. Each fin is corrugated in the direction of airflow to allow for greater air turbulence. This is important to remember because turbulence creates heat transfer.

So again, what is the point of understanding the importance of fins in HVAC coils? While coils can be built with flat fins for various reasons, the vast majority of coils are built with enhanced fins. Enhanced fins help to ensure that the airflow is not running straight through the coil.

Regardless of fin type, keep in mind that HVAC coils can and will act as great “filters”. The tubes are staggered and not in-line; while the fins are designed to help break up the airflow and not facilitate an easy, straight-through air path. Dirt and/or other particles in the air get caught easily, which again, is why coils can act as great filters. Additionally, coils with more rows will usually get dirtier than coils with less rows. Lastly, chilled water or DX coils are typically wet coils, which results in them catching virtually everything in the air.

The amount of BTU’s through any coil is in direct proportion to the amount of air through the coil. For example, if you are only getting 90% of the design air through the coil, then you are only getting 90% of the BTU’s.

Coils require good filtration and periodic maintenance. If not done correctly, you’ll pay the price of higher energy costs on an inefficient coil.

By now, you have hopefully come to the realization that HVAC coils are much more complicated than they appear, and that fins are an integral part of the coil as a whole. Again, while admittedly not the most exciting topic, understanding the role and importance of fins in HVAC coils cannot be overstated. Capital Coil & Air is here to help you with any and all coil selections, and we look forward to working with you on your next project.

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Syracuse University Athletic Dome Renovation

Capital Coil & Air prides itself on its ability handle all jobs – large or small! We quote anywhere from 25-50 projects/day, and there is typically a very diverse mixture of equipment and overall size & scope of projects that need to be engineered and quoted. The majority of our business comes from repeat customers because they know that we treat every job and request with the same importance – regardless of size. Today’s newsletter highlights one of our largest jobs to date to illustrate the fact that Capital Coil has the ability handle any job…no matter the size and scope.

Capital Coil has long understood that your businesses and customers depend on fast responses, fast engineering, fast shipping, and top-quality products. Again, whether it’s (2) small hot water duct-coils that you need overnighted, or banks of chilled water coils, Capital Coil wants you as our customer to be satisfied that you got a “fair-deal” with us on each and every job.

The Syracuse University Dome (SU Dome), in Syracuse, NY underwent an extensive renovation at a cost of $205 million. The old roof was air-inflated/supported and was replaced with an updated design-frame roof. As part of the total renovation, the building also changed out it bathrooms, Wi-Fi, LED lighting, and entire HVAC system. As part of the renovation, Capital Coil was asked to build (64) chilled water coils as a part of the air conditioning renovation project.Capital Coil

Modular Comfort Systems, located in Syracuse, contacted Capital Coil & Air during the planning and budgeting phase of this project. Modular Comfort Systems is a large and highly respected HVAC Representative in central New York State. After purchasing coils from CCA, they re-sold those same coils, as well as other HVAC equipment to the also very highly respected Burns Bros. Mechanical Contractors – also located in Syracuse. Burns Brothers has been working in HVAC, plumbing and process piping for more than 100 years. Both of these companies are the types of companies that Syracuse University would entrust with such an important and high-profile job.

Capital Coil built (64) free-standing chilled water coils in sizes ranging from (33” x 93”) – (33” x 118”). All (64) coils are (8) rows with 304 stainless steel casing, increased tube wall thickness of .035”, with connections built and oriented at 90 degrees to facilitate ease of piping. The coils have all been highly engineered and are exactly correct for this application/project. Each coil weighs over 1,000 lbs, so Capital Coil split up the total order into (2) separate shipments, two weeks apart, in order to help the contractor receive the delivery.

The point of this case-study is to show how proud Capital Coil & Air is to have been tasked with building coils for such a high-profile project. Capital Coil is also proud to have worked with professional organizations like Modular Comfort Systems and Burns Brothers Mechanical. But regardless of the size of the project, you’ll receive the same attention and support as anyone else who reaches out for our assistance. Please contact us as we look forward to working with you on your next project!!

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Large enough to service all of your commercial replacement coils, but small enough to care about what you think

With replacement coils, as a customer, you have more choices than ever. But don’t you ever get tired of dealing with largely nameless corporations with high staff turn-over? As you’ve probably Replacement coilsexperienced first-hand, there are plenty of companies in the HVAC industry that fit this description. You are simply a number or a project instead of a customer/partner with a name and face. If given the alternative, would you rather deal with a company who knows you and is interested in your success, or a company who’s sole interest is finding out when your check is in the mail? Don’t you want somebody that values your business, regardless of the $ amount, and will go the “extra mile” for you when you need it? Capital Coil & Air places a great emphasis on those attributes in our business relationships, and common sense tells us that you probably do as well.

Capital Coil & Air was created as a family-owned business, with Matt and Dan Jacobs as joint owners and partners. What differentiates Capital Coil & Air from our competition is that we are big enough to handle all of your coil requirements, but still small enough to know who our customers are and what they need. We have decades worth of knowledge and expertise, and because of that, we have learned to not try to be all things to all customers. Capital Coil’s knowledge and experience is in the replacement and design/build market, and we are very disciplined at “staying in our lane”. Additionally, we’d much prefer to have customers and relationships that last years instead of one-off transactions. Working with Capital Coil is as simple and easy as it gets, and here are some examples:

  • When requesting a quote, we almost always respond within the same hour, or within 24 hours at the latest.  We recognize that there is an urgency to almost every coil order, and your time is valuable. In the end, a 3 day delay for a quote and/or revisions to said quote, is the same as if the manufacturer shipped your coil 3 days late.
  • When you place an order with us, we’ll send you an order acknowledgment within 24 hours detailing what you ordered, overall costs, and when it is going to ship.
  • We understand the value and necessity of clear communication. To minimize mistakes, we attach submittal drawings for every quote and order. We want to communicate with you throughout the entire buying process to make sure we are building exactly what you need.  More communication leads to less mistakes and wasted time.
  • We follow up on our shipments very carefully. We’ll work with both you and the carrier to help track your shipments to ensure your order gets to you the fastest way possible.
  • We will not ignore you simply because a sale is complete. Before, during and/or after installation, we’re here to answer your questions and help in any way possible.
  • If you need some help on pricing, we’ll do our best to work with you. While every job is unique, we want to work with you for the next 20 years, rather that a one and done purchase.

You now have some insight into our values and who we are at Capital Coil & Air. Please contact us for any future coil requirements. We greatly value your business and look forward to be your coil replacement partners on your next project!

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Quick, Reliable & Uncommonly Fast

 

How Did The HVAC Commercial Coil Replacement Market Originate???

How in the world did the commercial coil replacement market start? This specific newsletter is more of a story than anything technical that we have covered in most of our previous emails or blogs. Rather, this is the story of how one manufacturer’s representative, Robert Jacobs, almost by accident, stumbled upon the concept of the coil replacement market back at a time when the only way one could get a replacement coil was to go through the original equipment manufacturer – (OEM). In full disclosure, Bob Jacobs is the VP of Business Development with Capital Coil & Air.

Way back in the day – (1970’s) – HVAC coils were not stand-alone pieces of equipment as they are considered by some now. Coils were nothing more than a single part in an Air Handling Unit (AHU) or a bank of coils. Like a bearing, a drive, or fan wheel, coils were simply part #’s that one needed to reference with the OEM in order to get a replacement built. This situation was a very good deal for the OEM’s because much like car parts, they could charge upwards of 3x’s the original cost of the coil or “part”. And, it was built according to their schedule/timeline, not yours’.

In the 1970’s, Bob Jacobs was a manufacturer’s rep in the Philadelphia-area, and his main line of equipment was Bohn Aluminum & Brass. Bohn was a division of Gulf & Western and competed against many of the top manufacturers, such as Trane & Carrier. For comparison-sake, Bohn was very similar to what Dunham-Bush is today.Commercial Coil Replacement

During this period, Bob Jacobs was asked by numerous local contractors to replace old and/or broken coils. Due to the lack of a quality alternative, he initially used Bohn for coil replacement projects, but replacing coils was not exactly Bohn’s “sweet spot”. It should be mentioned that during this period, replacement coils were not really on any manufacturer’s radar as a separate product – hence the point of this story. Regardless of the OEM, standard lead-times were upwards of (12) – (14) weeks, and those “replacement parts” were very expensive. It was during this period that he realized that there was serious potential for some kind of HVAC coil replacement market. To test this theory, he initially spent $75.00 on an ad deep within the classified section of “Air Conditioning & Refrigeration News”. It was the old type where one had to “circle the bingo card” to request additional information, and this single ad received over 525 inquiries from across the country!! This eye-opening initial response to his idea made him realize that he had come across something good, but now the challenge was how to satisfy this new market. Bob Jacobs initially contacted Bohn to see if there was any interest in building replacement coils, as well as marketing the idea across the United States. Bohn essentially laughed at the idea and countered that he’d be violating his sales rep agreement by going into the territories of other reps. This was very flawed reasoning as none of the other reps were engineering or selling replacement coils in the first place! Within a week, he had canceled his agreement with Bohn and was looking for alternative vendors. He also decided to run a second ad that received another 450 inquiries; furthering his idea of the need for a coil replacement market.

The next step was to reach out to Singer Coils (yes, like the sewing machine), who was located in North Carolina. Because they had built coils for other manufacturers, he pitched his idea to them along with the request that they build his special or “custom” coils. While initially skeptical of the concept, the doubters were proved wrong as his firm gave Singer over $3,500,000 in business in that first year alone. Admittedly, that $ amount in the first year in a brand new market is impressive whether it’s 1971 or 2021!!

One must also remember that these were the days before fax machines and most certainly before email and the internet. Quote requests for coils were received via USPS and were hand-drawn sketches written on things, such as legal pads, envelopes and pretty much every way imaginable compared with today. Because everything was starting from scratch at this time, there were no coil model libraries or other materials to cross-reference, so going through a random building trying to locate the correct coil to replace could be torturous. However, over the next 6-8 years, his business grew quite rapidly, and he was able to collect and build a substantial reference library of coil drawings and other relevant information. The experiences of the prior 8 years, coupled with his firm’s knowledge of commercial coils, eventually allowed his company to begin building their own replacement coils for the 1st time, rather than relying on a 3rd party manufacturer.

Bob Jacobs’ original coil replacement company developed relationships with literally thousands of customers and laid out the initial blueprint for success in the coil replacement business. Due to that success, you now have approximately (10) alternatives that have attempted to copy his model as it’s become obvious that this is a lucrative market. Even OEM’s have recognized that they need to have a piece of the replacement market. But an important point to remember is that just because a company says or even advertises that they are in the coil replacement business does not mean that they are any good or even fully understand how the replacement market operates. For example, most coil manufacturers today are still more interested in the production of larger quantities, so replacement coils are “special” to them. In other words, sometimes these manufacturers want to be in the coil replacement business, and other times, without telling you, they do not. And not knowing where a company’s focus or priorities lie makes it extremely difficult to work with them under emergency conditions.

Bob Jacobs was there at the beginning and is still quite active within Capital Coil. Having daily access to a resource that literally invented the coil replacement market is what separates Capital Coil from all other competitors. Capital Coil will continue to be your coil replacement experts, and we greatly look forward to the chance to work with you on future projects.

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Four Things To Know When Buying Replacement Coils

While building numerous types of coils for various customers over the years, we’ve discovered the four main things that you need when replacing HVAC coils. We’ve found that most customers are searching for many of the same things, and also share many of the same priorities. Based on numerous conversations with our customers, we’ve compiled a list of the primary factors that you need to consider when purchasing an HVAC coil.

  • Marketing and advertising experts’ claim that a person needs to see and/or hear something an average of 3-5 times for the brain to really absorb the message. And so, in light of that claim, think DELIVERY, DELIVERY, DELIVERY, and DELIVERY! Every coil job has a degree of urgency to it, which is why the speed of delivery is so significant. Either you are beginning the process of replacing coils for a system that is shut Quick-Shipdown, or you are in the middle of a job and discover that you need coils to be delivered as soon as possible. In either scenario, you need a coil supplier that works on your schedule – not their own, independent timetable. Capital Coil’s Quick Ship Program allows the coils to be built on your timeline, not the manufacturer’s.
  • The coil MUST fit in the space allowed! You can purchase the highest quality coil ever manufactured, and if it does not fit, then you have nothing more than exquisitely manufactured scrap metal. So when measuring a coil, always remember that a little smaller is always better than a little bigger. There are 100 different ways to make a smaller coil work for you. On the flip-side, if a coil is too big, then you have no choice but to start over.
  • Performance matters! As with any purchase, it’s important to have an idea of what you are trying to accomplish. The simple act of duplicating a coil can sometimes work, but more often than not, additional performance information is needed. This is precisely where Capital Coil & Air can help. We’ll work with you to come up with a simulated performance schedule, even if you do not have all of the necessary information. Working in consultation with our clients tends to lead to an outcome that is acceptable to all parties.
  • Lastly and very importantly, there is cost. Everyone has budgetary constraints, and no one wants to break the bank paying for coils. However, buying a coil is often more than simply price alone. Taking into account required delivery times, sizing of the coils for the job, performance, and price, buying a coil can be a balancing act. While price should not be minimized, buying the cheapest coil is seldom the best coil for your job or application. The adage “you get what you pay for” certainly applies when it comes to coils. Capital Coil’s main goal is to help lessen your overall price, without sacrificing performance and quality.
 
 Performance options, size options, and shipment options will help you to spend your money in the most effective way possible. Capital Coil’s job is to give you the options and information that will allow you to make the best decision in your buying process. Your success is our success, so our goal is to have an on-going, consultative relationship that works for both parties. Call us on your next job, we’d love the chance to earn your business.
 

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Differences Between Commercial & Industrial Coils??

The best performance you can get out of commercial coils is with copper tubes/aluminum fins. An extremely important fact to take into account is that when you change the materials of construction to an industrial coil, there’s always a drastic change in the performance. 

The explanation is really quite simple: when we build a stainless steel or 90/10 cupro-nickel coil, the materials don’t match up in terms of heat transfer to copper tubes/aluminum fins. So what does that mean? Using a chilled water coil as an example – you have a (4) row chilled water coil with copper tubes/aluminum fins, and you want to change to stainless steel. You will need to move to an (8) row coil to meet that same performance.                                                                                                                                                                          Commercial Coils

What conditions require these types of materials? The most common is with high pressure applications. Anything above 200 psig requires that you change construction materials from copper tube/aluminum fin to a special material that is able to work better under those conditions. The other instances are when you’re dealing with high temperatures or corrosive atmospheres. 

Capital Coil & Air manufactures and designs a wide assortment of heavy-duty industrial coils to withstand the environment of industrial applications.  Standard and custom designs are available for new and retrofit installations.  Our industrial coils are manufactured from quality materials that are heavier grades and thicknesses.  This ensures dependable performance and longevity, even under the most demanding conditions. While most manufacturers throw out astronomical prices or lead times that can better be explained as “months” rather than weeks, Capital Coil’s lead times are (4-5) weeks for cupro-nickel and (5) weeks for stainless steel.  

Whether it’s for boiler air preheating, pulp and paper drying process, lumber drying process, textile drying process, chemical heating process, Capital Coil & Air provides high quality industrial coils designed for easy maintenance and low operating costs.  With capabilities to build fluid coils for water, glycol, oil, and other liquids as well as refrigerant coils and steam coils for high pressures, we can easily meet all of your industrial coil requirements!

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The Smart Approach to Buying HVAC Coils (and Saving Money)

HVAC coil replacement does not have to be cost prohibitive. As you are all aware, money is tight these days, and budgets for maintenance and upkeep are constantly being cut. People are asked to do more with less, so every dollar spent must be spent wisely. In our previous newsletters, we have outlined various reasons about why you should do business with Capital Coil & Air. However, one of the most compelling reasons is cost and how you spend your money.

We now live in an age where you can skip “middle men” and buy direct from a manufacturer or supplier. Think about your own life and how your own personal shopping habits have changed over the years. When was the last time you used a travel agent to book a trip? In 2020, you’re much more likely to go to Tripadvisor or an airline’s website and make travel reservations yourself. Greater access to more choices gives you the opportunity to save money in the process.

Spending money in business these days is no different. Consumers have access to more information than ever before. Consumer studies show buyers get 60% of their product information from a firm’s website before ever speaking with a sales rep. The days of an account manager or manufacturer’s representative being the sole source of information are over. Right now, you can access Capital Coil’s website and see our entire HVAC product offering, including dimensions, quick-ship programs, and our Coil Selection Program. With information at the press of a button, Capital Coil’s expert customer service will consult with you to ensure that you’re getting exactly what you need, when you need it. Working with Capital Coil & Air directly cuts out that “middle man’s” costly mark-up and saves you money without sacrificing quality. Avoiding the “middle man” and having a direct line to the manufacturer also ensures quick response times, and helps to make sure that no information gets lost in translation.

Capital Coil & Air does have a select number of exceptional representatives in a few areas, and because they are valuable assets in the HVAC industry, we are comfortable passing your project information along to those representatives. But if not in one of those areas, you are free to work with us directly.

At the end of the day, technology has allowed you as the consumer to buy smarter, faster, and cheaper. Aside from those previously mentioned “middle men” who does not want faster and cheaper? Capital Coil & Air would like the opportunity to be your “direct supplier” on present and future projects. Give us a call and test us out!

 

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